Customer & Product Advice
General advice on the store and product range. Helping customers find information in the store and offering direct product recommendations – with an optional hand-off to your customer support team.
Guided Product Advice
Think of a pet food consultation, for example: the assistant follows a defined actions protocol, asking targeted questions to guide the customer step by step to the right product.
Appointment Booking
Your AI Assistant accesses calendar functions and books appointments based on freely defined booking slots. The appointment management can also be embedded as a widget on a page to allow manual booking as well.
Order & Delivery Status Lookups
Customers get the current status of their order and delivery directly in the chat – no waiting, no support ticket.
Interested in the Magento Shop Connector?
Talk to us about integrating your Magento store with the Rational AI platform.